👋 About

Internship in the Support team, to start in January 2023 in Paris or Marseille. In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets. 🎶

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

Mission 👩💻👨💻

As Customer Support Intern, you will be the go-to ambassador of our users. Customer satisfaction will be at the heart of your missions. Your target is to offer THE solution to all Shotgun users. You will :

• Interact in writing with event organisers and users on a daily basis, and make sure they feel supported and happy
• Share user requests or feedback to help the product team adjust the product roadmap
• Respond to user requests and comments on social media
• Participate in projects that improve customer support team and processes (FAQs, dashboards, etc.)

🌟 The job is made for you if ...

• You are a structured, organised and rigorous person
• You are confident in proposing new ideas and proactive in setting them up
• Your empathy is legendary and you genuinely love to help others
• You know how to find the right words and the right solutions in any situation
• You are fluent in french and english (knowledge of spanish and/or portuguese are a plus)
• You are self-efficient, autonomous, and you don’t mind getting your hands dirty